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Frequently Asked Questions

How soon can you install my new driveway?

The immediate answer is: as soon as we can, without compromising on the quality and service that we offer to each and every one of our customers. As a highly experienced paving and landscaping contractors in Surrey, our work ethic and standards are as high as yours. We charge a fair price for our work. We’re fully accredited, and we’re a well-established limited company. For your reassurance And, we’re delighted to have won several awards for our work. Have a quick look back at our Home page for more details. So, as you can imagine, our work schedule reflects the popularity of our work, but we’ll be with you as soon as we can. The message? Don’t delay!

Do you offer guarantees?

Yes. Our guarantees are very strong, authentic and legitimately recognised. For your complete peace of mind, we offer you: • A 10-year product guarantee, and • A 5-year installation guarantee T.S McLaughlin is Brett and Marshalls approved. We source our products from these well-regarded companies, and your guarantee come directly from them. This is about your home, and it matters a great deal to us.

What is the process?

Refer to our How We Work page for more information. In brief, we manage each stage with the care and attention that your project deserves. From your initial phone call, through to our site visit and of course, during construction, you’ll be treated with the utmost respect and consideration. Further to your site visit, we’ll itemise everything in an estimate. Whilst it will be a complete package, do be aware that due to potential increases in the price of materials from when you receive it, the final price may be slighter higher.

Can you talk me through drainage? I’m not sure how this works.

To coin a phrase, we fully understand driveway drainage, so you don’t have to. Since 2008, Sustainable Urban Drainage Systems legislation (SUDS) has been in place to address driveway drainage issues. It’s robust, as you would expect (we get a lot of rain the UK). And, we’re fully compliant. In fact, it’s always at the top of our agenda. In a nutshell, you have two options: Permeable paving, to enable rainwater to soak directly to the ground below without overloading street drains. This could be permeable block paving, resin-bound, gravel, or grass driveways, as well as open-graded tarmacadam. Non-permeable paving – say with concrete, resin-bonded or non-porous tarmacadam driveways. In these cases, we’ll talk to you about a soakaway; this is literally a way of “soaking away” excess water to keep it away from roads etc. NB: there are many variable here. Rest assured, we’re highly experienced in drainage, so get in touch for advice and information on where the water goes, how the situation can be slightly different with patios etc.

Who can I talk to during my driveway or patio project?

You’ll always have a point of contact. Once we’ve started, you’ll have an on-site project manager as your main liaison.

How long will it take?

Apologies, although we’ll know roughly, we can’t tell you that yet. At least not until our site visit, at which time we can be much more precise.

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Company Number 06200235. Registered in England and Wales.

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